Returns
& Exchanges

We hope you love your Rooof products and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage.

Many of our pieces are hand-crafted from natural materials, where the beauty lies in the unique variations—such as irregular distresses, sporadic oxidations, and color fluctuations—that naturally occur. These characteristics are not defects and will not affect the performance of your item. That said, want you to love your pieces as much as we do! If something isn’t quite right or you’re not fully satisfied, we’re happy to assist with returns within 30 days. Please email help@shoprooof.com to initiate the return process.

Please note that any made to order products are final sale and cannot be returned or exchanged.

It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 5 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.

For any exchange, return or service claim, proof of purchase in the form of your original receipt or email confirmation will be required.

Taxes paid will be refunded. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Restocking fee does not apply to Non-Furniture Items as defined above.

If items are refused due to any reason other than manufacturer defect or damage, all eligible restocking fees and delivery fees will be applied.

Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.

If you are not completely satisfied with your purchase, please contact us at help@shoprooof.com